IT Support and Administration

Location Acton
Discipline: IT & Telecoms
Job type: Full Time
Salary: $55000 to $65000
Contact email:
Job ref: 1132951
Published: 17 days ago
Elliott Gray is seeking an IT help desk\administration support officer to join one of Canberra’s most progressive and agile legal firms. This firm operates with a  staff of 30 dedicated individuals providing legal services in Commercial, Property, Litigation and Small to Medium Enterprises. They pride themselves on being a values-based firm, guided by excellence, efficiency, integrity and positivity in everything they do. They offer a friendly and supportive environment to all their staff, enabling them flourish in their careers.

So, the company sounds great. What is the job?

This opportunity is a varied role that encompasses both ICT support and administrative support to the team.

ICT Support:
You are the in-house ICT support for the firm! You will be the main contact point for everyone in the firm assisting them with their IT queries and issues. You will need to analyze and trouble shoot business system issues, manage external suppliers and work with the IT partner to implement project solutions. Prior knowledge of the LEAP legal management system will enable you to properly provide support and assist the team in using the system to its full potential.

The administration component to this role will involve a wide variety of ad hoc administrative tasks around the office, providing the legal team with support in ensuring that invoices, credit card statements and other ICT related billing documents are reviewed and scheduled for payment in a timely manner. Last but not least, to create an operations manual of all systems, regular processes, certificate updates, procedures to ensure the office runs smoothly and there is consistency in delivery.
So you love the sound of the variety available in a supportive environment?

What do you need to be considered?

The following would be a good start!
  • Microsoft Office 365 knowledge and experience.
  • Knowledge of the legal LEAP management system.
  • Exceptional written communication and drafting skills.
  • Strong communication, customer service skills and experience.
  • The ability to provide technical advice to non-technical audiences.
  • Ability to draft letters and assist the business in legal matters.
Does this sound like a company you can get your IT mind into? Within a diverse environment, no two days are the same! This could be the next career opportunity for you! Click the apply button now! Or email Ollie at